Patient Experience Management (pEM) System

Patient Experience Management (pEM) System


pEM measures critical factors that reflects in customer satisfaction for a given service for a hospital
pEM automates different stations of a hospital using RFID

  • Registration
  • Pharmacy
  • Nurse station
  • Laboratory
  • Doctor
  • Environment

Hospitals are losing patients as their emotional characteristics are not catered i.e. how they are treated at various stations.


Patient Experience Management (pEM) System

  • RFID logging to get timing across different stations
  • Online survey form for feedback
  • Crawlers based gathering of data from social networks
  • Genetic Algorithm based patient experience calculation and real time display on the dashboard

pEM Work-flow

RFID based optimization of patient journey in a hospital